Frequently Asked Questions (FAQs)

Effective Date: July 24, 2026

Welcome to the Fashion Heaven NW Help Centre.

Here you can find answers to common questions about our jewellery collections, ordering process, payments, shipping, returns, and customer support.

If you have any additional questions, our Customer Support Team is always available to assist you.

General Questions

What is Fashion Heaven NW?

Fashion Heaven NW is an online jewellery store operated by FASHION HEAVEN NW LTD.

We offer a carefully selected range of women’s jewellery designed to complement different styles, occasions, and personal preferences. Our collections focus on creating a simple and enjoyable online shopping experience.

Where is Fashion Heaven NW based?

Our company information is:

FASHION HEAVEN NW LTD

63 Kingsway
Manchester
England
M19 2LL
United Kingdom

How can I contact customer support?

If you need assistance, you can contact our team through:

Phone:
+44 7461718243

Our support team will assist with questions regarding products, orders, delivery, payments, returns, and other enquiries.

Products

What type of jewellery do you sell?

Fashion Heaven NW offers a variety of women’s jewellery styles, including:

• Necklaces;

• Earrings;

• Rings;

• Bracelets;

• Fashion accessories;

• Jewellery gift options.

Our collections are updated regularly to provide customers with fresh and versatile styles.

Are product details accurate?

We make every effort to provide accurate product descriptions and images.

Product pages may include information such as:

• Product design;

• Materials where applicable;

• Dimensions;

• Available variations;

• Care recommendations.

Please review the product information carefully before placing an order.

Will colours look exactly the same as shown online?

We aim to display our jewellery as accurately as possible.

However, slight differences may occur due to:

• Different screen settings;

• Lighting conditions during photography;

• Individual device displays.

These variations do not affect the quality or functionality of the product.

Orders

How do I place an order?

To place an order:

1. Browse our jewellery collections.

2. Select your preferred item.

3. Add the product to your shopping bag.

4. Proceed to checkout.

5. Complete your payment information.

After your order has been successfully submitted, you will receive an order confirmation.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible.

We will do our best to assist; however, once an order has entered processing or shipping preparation, changes may no longer be possible.

Will I receive an order confirmation?

Yes.

After completing your purchase, an order confirmation will be sent with your order details.

If you do not receive confirmation, please check your spam or junk folder before contacting our support team.

Payments

What payment methods do you accept?

We accept secure payment methods available during checkout.

Available payment options may include major credit and debit cards and other payment methods supported by our payment partners.

Is my payment information secure?

Yes.

Payments are processed through secure payment providers.

For security reasons, FASHION HEAVEN NW LTD does not store complete payment card details.

Shipping

How long does order processing take?

Orders are prepared after payment has been successfully confirmed.

Processing times may vary depending on order volume, availability, and operational requirements.

How can I track my order?

When tracking information is available, it will be provided through your shipping confirmation communication after your order has been dispatched.

What happens if my delivery is delayed?

Delivery times may occasionally be affected by circumstances outside our control, including:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Delivery service disruptions.

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Returns & Refunds

Can I return jewellery purchased from Fashion Heaven NW?

Eligible items may be returned according to our Returns Policy.

Items must meet the applicable return requirements, including being in original condition and accompanied by order details.

How do I request a return?

To start a return request:

1. Contact our customer support team.

2. Provide your order number and purchase details.

3. Explain the reason for your request.

4. Follow the return instructions provided.

When will my refund be processed?

Once a returned item has been received and approved, refunds will be processed to the original payment method used during checkout.

The time required for funds to appear depends on your bank or payment provider.

Jewellery Care

How should I care for my jewellery?

To help maintain the appearance of your jewellery, we recommend:

• Keeping pieces dry when possible;

• Avoiding contact with perfumes, chemicals, and harsh substances;

• Storing jewellery safely when not in use;

• Following any specific care instructions provided with your item.

Customer Support

I have another question. How can I get help?

If your question is not answered here, please contact our team.

We are happy to assist with:

• Product enquiries;

• Order questions;

• Shipping information;

• Returns;

• Payment assistance;

• General website support.

Contact Information

FASHION HEAVEN NW LTD

Website:
fashionheavennw.com

Phone:
+44 7461718243

Registered Address:
63 Kingsway
Manchester
England
M19 2LL
United Kingdom

At Fashion Heaven NW, we are committed to providing a reliable and transparent jewellery shopping experience through quality products, secure ordering, and dedicated customer support. We appreciate your trust and look forward to helping you find jewellery pieces that suit your personal style.