Returns & Exchanges

Effective Date: July 24, 2026

At Fashion Heaven NW, we want every customer to have a positive shopping experience. We understand that there may be occasions when you need to return an item or request an exchange.

This Returns & Exchanges Policy explains the requirements, process, and conditions for returning jewellery products purchased through fashionheavennw.com.

1. Company Information

This website is operated by:

FASHION HEAVEN NW LTD

Company Registration Number:
17345529

Registered Address:
63 Kingsway
Manchester
England
M19 2LL
United Kingdom

Website:
fashionheavennw.com

Phone:
+44 7461718243

2. Return Period

Customers may request a return within 30 days from the date the order is delivered.

To begin a return or exchange request, please contact our customer support team before sending any items back.

Requests submitted outside the applicable return period may not be accepted.

3. Return Eligibility

To qualify for a return or exchange, items must meet the following conditions:

• The item must be unused and unworn;

• The product must be returned in its original condition;

• Original packaging and accessories should be included where applicable;

• Any protective packaging, tags, or seals should remain intact where required;

• Proof of purchase or order details must be provided.

Items that show signs of wear, damage, alteration, or improper handling may not be eligible for return.

4. Jewellery Hygiene Requirements

For hygiene and customer protection reasons, certain jewellery items may only be accepted for return if they remain unused and in their original condition.

We recommend carefully checking product details before removing protective packaging or wearing jewellery.

5. How to Request a Return or Exchange

To request a return or exchange, please contact us with:

• Your full name;

• Order number;

• Email address used for purchase;

• Product details;

• Reason for the request.

Our team will review your request and provide instructions for the next steps.

Please do not send items back before receiving confirmation from our customer support team.

6. Exchange Requests

If you would like to exchange an item for another style or variation, please contact us.

Exchange requests are subject to:

• Product availability;

• Return eligibility;

• Condition of the original item.

If the requested replacement item is unavailable, we will provide information about alternative options.

7. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was incorrect;

• The product arrived damaged;

• The issue was caused by an error from Fashion Heaven NW.

We recommend using a tracked shipping service and keeping proof of postage until your return has been completed.

8. Refunds After Approved Returns

Once your returned item has been received and inspected, we will confirm whether the return has been approved.

For approved returns:

• Refunds will be issued to the original payment method;

• Processing times may vary depending on your bank or payment provider;

• Original shipping charges may not be refundable unless required by applicable law or caused by an error on our part.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the item ordered, please contact us as soon as possible.

Please include:

• Order number;

• Description of the issue;

• Photos of the item and packaging.

Our team will review the information and work with you to find an appropriate solution.

10. Items Not Eligible for Return

Returns may not be accepted for:

• Items that have been worn or used;

• Products returned without original condition;

• Items damaged through improper care;

• Items without required order information;

• Products that do not meet hygiene return requirements.

This does not affect any consumer rights that cannot legally be excluded.

11. Processing Time

After receiving your returned item:

• We will inspect the product condition;

• We will confirm the outcome of your request;

• Approved refunds or exchanges will be processed accordingly.

The time required for funds to appear in your account depends on your payment provider.

12. Contact Us

For any questions regarding returns or exchanges, please contact:

FASHION HEAVEN NW LTD

Website:
fashionheavennw.com

Phone:
+44 7461718243

Registered Address:
63 Kingsway
Manchester
England
M19 2LL
United Kingdom

At Fashion Heaven NW, we are committed to making the return and exchange process clear and convenient. Our goal is to provide reliable support and ensure customers can shop with confidence.