Shipping Policy

Effective Date: July 24, 2026

At Fashion Heaven NW, we are committed to providing customers with a clear, reliable, and convenient delivery experience. This Shipping Policy explains how FASHION HEAVEN NW LTD manages order processing, shipping arrangements, delivery timeframes, and related shipping matters for purchases made through fashionheavennw.com.

We aim to ensure that every jewellery order is carefully prepared and delivered through reliable shipping services.

1. Company Information

This website is operated by:

FASHION HEAVEN NW LTD

Company Registration Number:
17345529

Registered Address:
63 Kingsway
Manchester
England
M19 2LL
United Kingdom

Website:
fashionheavennw.com

Phone:
+44 7461718243

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Processing Time:
1–3 business days

During busy periods, promotional events, public holidays, or unexpected operational situations, processing times may take slightly longer.

We will make reasonable efforts to prepare and dispatch all orders as efficiently as possible.

3. Shipping Methods

Fashion Heaven NW works with reliable shipping partners to help ensure orders are delivered safely and efficiently.

Available shipping options may vary depending on:

• Delivery destination;

• Order details;

• Carrier availability;

• Service options available at checkout.

The available shipping methods and applicable charges will be displayed before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times begin after your order has been dispatched.

Delivery times may vary depending on:

• Destination location;

• Selected shipping service;

• Courier processing times;

• Seasonal demand;

• External circumstances.

Any delivery timeframe provided is an estimate and not a guaranteed delivery date.

5. Shipping Costs

Shipping fees are calculated during checkout.

The final shipping cost may depend on:

• Delivery address;

• Selected shipping method;

• Order size and requirements;

• Current shipping availability.

All applicable shipping charges will be shown before payment confirmation.

6. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation.

Once your order has been shipped, shipping information will be provided where available.

If tracking is available, customers can use the provided tracking details to follow their delivery progress.

7. Delivery Address Information

Customers are responsible for providing accurate delivery details during checkout.

Please ensure the following information is correct:

• Full name;

• Shipping address;

• City;

• Postal code;

• Contact information.

FASHION HEAVEN NW LTD is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

8. International Shipping

For international deliveries, additional procedures may apply depending on the destination country.

Customers may be responsible for:

• Import duties;

• Customs charges;

• Local taxes;

• Government fees.

These charges are determined by local authorities and are outside the control of Fashion Heaven NW.

9. Delayed, Lost, or Damaged Deliveries

If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible.

Please provide:

• Order number;

• Customer name;

• Description of the issue;

• Photos of damaged packaging or products where applicable.

We will review the details and work with the relevant shipping provider to assist with the matter.

10. Incorrect or Missing Items

If you receive an incorrect item or your order is missing products, please contact us after delivery.

Our team will review your request and provide assistance according to our Returns & Exchanges Policy.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact:

FASHION HEAVEN NW LTD

Website:
fashionheavennw.com

Phone:
+44 7461718243

Registered Address:
63 Kingsway
Manchester
England
M19 2LL
United Kingdom

At Fashion Heaven NW, we are committed to providing a smooth and dependable delivery experience. We carefully handle each order and continue improving our fulfilment process to provide customers with reliable service and clear communication from checkout to delivery.